We invest in the best management practices to ensure efficiency, traceability and accountability in all processes involving customers.

Our commitment to adopting international management standards seeks to go beyond mere recognition in the market. We focus on creating value by adapting them to our customers’ realities.

We have adopted ISO/IEC 27001:2013 and ISO/IEC 20000:2011 standards, since we believe that the challenges of information security and rigorous information system management processes should be a priority for our customers.

ISO 9001:2015 and ISO 14001:2015 certification ensure our continuous improvement processes from a management and environmental responsibility perspective.

ISO 9001:2015

Successful organisations are those that constantly strive for quality. As part of its commitment to quality, Ar Telecom implemented a customer-focused internal management system that also targets the effectiveness of processes, the control of operating costs and team work. The submission of this system for ISO 9001:2015 certification demonstrates our competence in providing an excellent service and effectively satisfying our customers’ needs.

ISO 14001:2015

Environmental protection and pollution prevention are current concerns for any organisation. ISO 14001:2015 certification reveals our voluntary commitment to an attitude and behaviour that are conscious and conducive to the optimisation of natural resources and pollution prevention, thus helping to ensure that our customers’ activities do not harm or prejudice the environment.

ISO/IEC 27001:2013

ISO/IEC 27001:2013 attests to our commitment to ensuring confidentiality and information integrity, in addition to a high level of performance and availability. This means that our customers can rest assured that the information they entrust to Ar Telecom is properly protected and always accessible.

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ISO/IEC 20000-1:2011

The quality of IT services is essential to the success of any organisation. Our ISO/IEC 20000-1:2011 certification attests that Ar Telecom employs the best practices in IT management services, that they are the most appropriate, suitable and effective ones to meet the needs of our customers’ business processes and that they are provided effectively within the defined service levels.

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