Ar Telecom offers a complete portfolio of managed information technology services, at the level of end-user support, infrastructure management and sourcing, thereby allowing your people to focus entirely on your business goals.
Using a methodology based on indicators that assess user satisfaction, the number of incidents and the performance of systems, we take a proactive approach and adjust the service to suit your company's life cycle.
The provision of the service is based on ITIL and ISO/IEC 20000 standards, taking advantage of the respective mechanisms of continuous improvement to ensure the implementation of the best IT management practices.
WHY CHOOSE AR TELECOM?
END USER SUPPORT
Support service for users of the companies' computer facilities provided either on-site or remotely, and with a focus on the organisation’s satisfaction and productivity. Our offer focuses on the essential processes that allow the continuous operation of users’ daily tasks, managing incidents efficiently and responding to requests.
INFRASTRUCTURE MANAGEMENT SERVICES
Remote monitoring, operation and administration of public, private or hybrid cloud infrastructures, or at customers’ premises.
Outsourcing of IT resources, the main advantages of which being cost optimisation, immediate access to external knowledge and technologies and an improvement in service quality.